Chi-Ping is a
Senior UX Expert
at Biotech & Health Care Chapters
Hello! I’m Chi-Ping! 👋
In the healthcare and biopharmaceutical sectors, complexity is never just technical. It lives in the decisions people make, the systems they trust, and the workflows they rely on every day. My work brings shape to that complexity, creating digital experiences that make regulated, high-stakes environments clearer, safer, and more human.
Currently working at Sartorius as a UX Lead within digital solution department. In this role, I help shape product strategy, enable cross-functional teams within the SAFe framework, and translate complex bioprocessing workflows into scalable, human-centered solutions. My work also extends to design systems, UX governance, and user research practices that support consistency across digital products.
Previously, with Commonwealth Care Alliance (via Cognizant) focused on provider and member experience, intranet, and future customer outreach. A notable achievement was having our intranet design recognized as one of the 10 Best Intranets of 2021 by NN/g.
I studied at Arizona State University where I gained expertise in how people and machines connect and interact, and completed a Master's Degree in Human System Engineering in 2019. During my studies, I was honored with the Best Student Paper Award by HFES 2019.
When I am not working, you will find me mentoring young professionals. I am always up for great conversation and a good cup of coffee; if you’re interested in hearing more about my experience, let’s talk!
Kudos
Winner - 2021 Intranet Design Annual by Neilsen Norman Group
Winner - 2020 Best Employee Experience by North America Inspiring Workplace
Mentor - 2019 - Present - Mentorship Program with UX East Meets West
Winner - 2019 - The Best Student Paper by Human Factors and Ergonomics Society
Words From Work
“…He furthered UX across the organization by collaborating with corporate branding to create a uniform design toolbox now used by other UX and UI designers.
Chi-Ping also played a lead role within UX, often supporting junior members and providing direction to UX/UI contractors. A natural leader, he consistently articulated ideas with clarity, respect, and a well-informed foundation, even when offering dissenting viewpoints. This fostered constructive dialogue and elevated decision-making processes.”
— Joshua Richardson, Program Manager, Digital Innovation
“I was particularly impressed by Chi-Ping’s impeccable ability to apply design-thinking to his each and every endeavor—he never fails to think about who he is designing for. He handles every project with keen attention to detail and a top-notch understanding of user research methodologies and data-driven design”
— Calvin Nutter, UX Designer
“…Chi-Ping is the EXACT TYPE OF PERSON YOU WANT IN YOUR CORNER. There is an old saying which asks who one would want by their side when stuck in a foxhole. For those who are unfamiliar with the saying, it means: when confronted with a tough situation having little chance of success, who would you want on your team by your side? In those circumstances you need strong team members to be able to persevere and succeed. That’s exactly the type of person Chi-Ping is.…”
— Matthew Aufiero, Product Owner
Words From Me
Judge of Producthon 2025 at Tufts Product Studio
Speaker at
Reborn Academy
Speaker at
National Chung Cheng University
Words From Mentees
“…To put it simply, Chi-Ping is a top-tier UXer and a fantastic mentor, and it has been a great pleasure to be mentored by him. He is someone with in-depth knowledge in the UX field…”
— Ho Nien Lou, User Researcher
“…Chi-Ping came prepared and shared his thoughtful and helpful feedback with me. His insights were invaluable, highlighting both my strengths and areas for improvement. Thank you for providing actionable steps to enhance my work and sharing your story!
— Pika (Senhuang) Cai, UX Designer
Now Playing
Southbound Night Bus
Now Reading
The Sense of Style